> For the complete documentation index, see [llms.txt](https://help.onform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.onform.com/account/cancel-or-change/cancel-your-subscription.md).

# Cancel your subscription

How to cancel depends on where you subscribed: in the iPhone app (Apple), on Android (Google Play), or with Onform directly.

Works on: iPhone, iPad, Android and web.

How you cancel depends on **where you subscribed**. Onform can cancel plans you bought from us directly, but plans bought through Apple or Google are cancelled with them.

Cancelling stops the next renewal. **You keep access until the end of the period you've paid for**, and your videos stay in your account.

## Cancel

{% tabs %}
{% tab title="Bought in the iPhone or iPad app (Apple)" %}

1. On your iPhone or iPad, open **Settings**.
2. Tap your name, then **Subscriptions**.
3. Tap **Onform**, then **Cancel Subscription**. You may need to scroll down to see it.

Apple handles billing, receipts and refunds for these plans. To ask for a refund, use Apple's [Report a Problem](https://reportaproblem.apple.com) page.
{% endtab %}

{% tab title="Bought on Android (Google Play)" %}

1. Open the **Play Store** app.
2. Tap your profile picture, then **Payments & subscriptions**, then **Subscriptions**.
3. Tap **Onform**, then **Cancel subscription**.

Google handles billing and refunds for these plans.
{% endtab %}

{% tab title="Bought from Onform (web, card or invoice)" %}
**On iPhone or iPad:** open your **Profile**, tap **Manage Your Subscription**, and cancel there.

**On Android, on the web, or from any device:** email <support@onform.com> from the email you sign in with. Tell us you'd like to cancel, and we'll confirm the end date and that no further charge will be made.
{% endtab %}
{% endtabs %}

{% hint style="warning" %}
**Subscribed in more than one place?** Apple, Google and Onform bill separately. If you moved from an Apple plan to an Onform invoice, also cancel the Apple subscription, or Apple keeps charging.
{% endhint %}

## Not sure where you subscribed?

* On iPhone, check **Settings › your name › Subscriptions**.
* On Android, check **Play Store › Payments & subscriptions**.
* If you get receipts from Onform, or pay by invoice, you subscribed with us.

## Organizations and teams

Organization plans, staff seats and invoiced plans are managed by our team. The account owner or admin can email <support@onform.com> to change or cancel.

## Related

* [How long will you keep my videos if I cancel?](/account/cancel-or-change/how-long-will-you-keep-my-videos-if-i-cancel.md)
* [Receipts and invoices](/account/plans-and-payments/receipts-and-invoices.md)


---

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