> For the complete documentation index, see [llms.txt](https://help.onform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.onform.com/account/cancel-or-change/how-long-will-you-keep-my-videos-if-i-cancel.md). # How long will you keep my videos if I cancel? How long will you keep my videos if I cancel? If you subscription lapses, our policy is to keep your videos and data for 12 months before we delete them from our cloud servers. While your subscription is cancelled, you can still access all your data and export videos to your camera roll (in bulk if you'd like), you simply won't be able to record new videos. If you re-subscribe within the 12 month window, then the clock is reset. Our goal is to provide flexibility to account for seasonality and to adjust when life might get in the way, that's why we are as flexible as possible with our data storage policy. If you have any questions, please contact us: --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.onform.com/account/cancel-or-change/how-long-will-you-keep-my-videos-if-i-cancel.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.