> For the complete documentation index, see [llms.txt](https://help.onform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.onform.com/help/readme.md).

# Help and updates

Fix common Onform problems with sign-in, stuck uploads, notifications and payment prompts, check known issues and release notes, or contact the support team.

Something not working? Most problems have a quick fix below. If not, we're happy to help.

## Contact support

Email **<support@onform.com>** from the email you sign in to Onform with. A screenshot or screen recording and your app version help us sort things out faster. More in [Contact support](/help/contact-us/contact-support.md).

## Most common problems

* [Sign-in problems](/help/troubleshooting/sign-in-problems.md): your account looks empty, the sign-in code didn't arrive, or Google or Apple sign-in keeps spinning.
* [Why are my uploads stuck?](/help/troubleshooting/why-are-my-uploads-stuck.md): videos that won't finish uploading.
* [Not getting notifications?](/help/troubleshooting/notifications-not-arriving.md): new messages and videos aren't showing up.
* [Why am I asked to pay?](https://github.com/Onform-Inc/onform-docs/tree/main/athletes/join-your-coach/why-am-i-asked-to-pay.md): athletes and parents seeing an upgrade or "free trial over" message.

## Troubleshooting

* [Find your app version](/help/troubleshooting/how-to-find-your-app-version.md): see which version of Onform you have.
* [Free up storage space](/help/troubleshooting/how-to-manage-storage-space.md): clear space Onform uses on your phone or tablet, safely.
* [How Do I Completely Close My App?](/help/troubleshooting/how-do-i-completely-close-my-app.md): fully close and reopen the app.

## Known issues

* [Known issues](/help/known-issues/known-issues.md): problems we know about, who they affect, and workarounds.

## What's new

* [What's new](/help/whats-new/whats-new.md): release notes for iPhone and iPad, Android and the web.


---

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