> For the complete documentation index, see [llms.txt](https://help.onform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.onform.com/how-onform-works/working-offline-with-onform.md). # Use Onform without a connection What you can do in Onform without Wi-Fi or mobile data, how to keep the videos you need on your iPhone, iPad or Android device, and what happens to uploads until you reconnect. Works on: iPhone, iPad and Android. The web app needs an internet connection. At a range, a pool or an away field, you won't always have signal. Onform keeps recent videos on your phone or tablet and stores the rest in the Onform cloud, so you can keep coaching offline as long as the videos you need are already on your device. New videos wait on your device and upload when you're back online. ## How it works * **Recent videos are on your device.** Videos you record or import stay on that phone or tablet for a while (on iPhone and iPad, 2 weeks unless you change it), then Onform clears the copy on your device to save space. They're still safe in the cloud. * **Older videos are in the cloud.** A thumbnail with a cloud icon means the video isn't on this device. It downloads when you tap it, which needs a connection. * **New videos wait for a connection.** Anything you record or import offline is saved on your device and uploads when you're back online. Until then, on iPhone and iPad, **Library - All Files** shows a pending upload count and the Library says **Uploads paused as device is offline**. ## What works offline {% tabs %} {% tab title="iPhone and iPad" %} Without a connection you can: * Record and import videos. * Watch, draw on, Compare and record Voice-overs on videos that are on your device. * Use 3D, once the AI models are on your device. See [Turn on 3D and download the AI models](/set-up/how-to-enable-3d-processing-and-download-the-latest-ai-models.md). * Read your chats. Messages you send go out when you reconnect. You need a connection to open videos that are only in the cloud, and to share videos with other people: a video has to finish uploading before you can share it. {% endtab %} {% tab title="Android and web" %} **Android:** you can watch videos that are on your phone, including any you've made available offline (below). You need a connection to share, move or copy videos, to import from another Onform Library, and to change who can see a Library's files. **Web app:** the web app needs an internet connection the whole time. {% endtab %} {% endtabs %} ## Keep the videos you need on your device Do this while you still have a connection, before you head out. {% tabs %} {% tab title="iPhone and iPad" %} 1. **Star** the videos you'll need: tap the star on the thumbnail in the Library. Starred videos, and everything in your **Reference Content** folder, are never cleared from your device automatically. 2. Make sure each one is downloaded. If a thumbnail shows a cloud icon, touch and hold it and tap **Download To Cache**, or just open the video once. 3. Want recent videos to stay longer? On the Home screen, tap your profile icon, then the settings icon, then **Local Cache Settings**, and choose how long to keep files, from **Keep files for 24 hours** to **Keep files forever**. Tip: in Onform's Settings, under **Cloud Sync** on iPhone and iPad, **Enable Proactive Downloads** downloads videos automatically when their thumbnails appear in your Library or chats, so scrolling through a workspace while you're connected brings its videos onto your device. It uses more data and storage. {% endtab %} {% tab title="Android and web" %} 1. In the Library, tap the three dots next to the video and tap **Make Available Offline**. For several videos, select them, tap the three dots at the top and tap **Make Available Offline**. 2. Wait until they've finished downloading. 3. To control how long videos stay on your phone, tap your profile icon on the Home screen, then **Local Cache Settings**, and choose from **Keep files for 24 hours** to **Keep files for forever**. The web app doesn't keep videos for offline use. {% endtab %} {% endtabs %} Keeping lots of videos on your device uses storage. If your phone or tablet fills up, choose a shorter time in **Local Cache Settings** or tap **Clear video cache** (**Clear Cache** on Android) there. That only removes the copies on your device: your videos stay in the cloud. See [How to manage storage space](https://github.com/Onform-Inc/onform-docs/tree/main/help/troubleshooting/how-to-manage-storage-space.md). ## Before you delete the app Videos still waiting to upload are only on that phone or tablet. If you delete Onform before they upload, they're gone. Check first: on iPhone and iPad, if **Library - All Files** shows a pending upload count, connect and keep Onform open until the count disappears. ## If something goes wrong | What you see | What to do | | ------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | A video won't open offline, and its thumbnail shows a cloud icon | It isn't on this device. Open it once you're connected, and star it (iPhone and iPad) or make it available offline (Android) for next time. | | **Uploads paused as device is offline** | Nothing to do: uploads start again when you reconnect. Keep Onform open until they finish. | | **Uploads paused as cellular backup is disabled** (iPhone and iPad) | Join Wi-Fi, or tap your profile icon on the Home screen, then the settings icon, and turn on **Backup Files Over Cellular (If Available)**. | | Uploads don't restart after you reconnect | See [Why are my uploads stuck?](https://github.com/Onform-Inc/onform-docs/tree/main/help/troubleshooting/why-are-my-uploads-stuck.md) | | Starred videos disappeared from your iPhone or iPad | Choosing **Clear all including reference & starred** when you clear the cache removes them too. Open them once while connected to download them again. | ## Related * [Your Library](https://github.com/Onform-Inc/onform-docs/tree/main/coaching/record-and-import/features-of-the-video-library.md) * [Why are my uploads stuck?](https://github.com/Onform-Inc/onform-docs/tree/main/help/troubleshooting/why-are-my-uploads-stuck.md) * [How to manage storage space](https://github.com/Onform-Inc/onform-docs/tree/main/help/troubleshooting/how-to-manage-storage-space.md) * [What works on which app](/how-onform-works/what-works-on-which-app.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. 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